Welcome to the website Izaeffect.sk, managed by IZA CARE d.o.o., Vrhpolje pri Kamnik 157, 1240 Kamnik, Slovenia.

PROTECTION OF PERSONAL DATA
The company Iza Care d.o.o. undertakes to permanently protect all personal data of the user under Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, and ZVOP-1. All detailed information on the processing of personal data can be found in the Privacy Policy section. The user must be aware that he is obliged to provide the online trader with his data in a correct and accurate form, and he is also obliged to inform the online trader of any change in his data.

By accepting these terms and conditions, the user confirms that the personal data he has provided is correct. These general conditions apply to all activities enabled in the online store, accessible at izaeffect.bg (hereinafter the website). The general requirements are binding for all Users. We advise you to read the terms and conditions below before using our online store. If you continue to purchase in the izaeffect.si online store means that you are familiar with and agree to the general terms and conditions of business. The company Iza Care d.o.o. reserves the right to change the conditions in the online store. All changes are binding for customers, so we recommend that you regularly review the business terms.

The website is provided on an „as is“ basis. The company makes no warranties or guarantees, express or implied, regarding the title, merchantability, or fitness for any purpose for the products offered on the website.

The website owner will use due care to ensure the accuracy and up-to-dateness of the information. At the same time, it reserves the right to change the website’s content or stop supplementing it at any time without any prior notice. Also, the website owner may change the services, products, prices, or programs described at any time and without notice.

TIME VALIDITY OF THE OFFER.
The term within which it is possible to withdraw from the contract and the conditions for withdrawal (description of the right to cancel following Article 43 of the ZVPot; in cases where the consumer does not have the right to withdraw following Article 43 of the ZVPot, he is expressly informed of this.

An explanation of the complaint procedure, including all information about the contact person or customer service department.

DEFINITIONS
The company is Iza Care d.o.o., Vrhpolje pri Kamnik 157, 1240 Kamnik, which is the owner and manager of the website izaeffect.sk.

˝Website˝ is a website accessible at www.izaeffect.sk, managed by the company and where the online store operates.

„User“ is any natural person who uses the website.

˝Buyer˝ or ˝You˝ is any natural person who purchases in the online store.

„Consumer“ is a natural person who acquires or uses goods and services for purposes outside of his professional or gainful activity. For these general conditions, all Buyers are also Consumers.

˝Privacy Policy˝ is a document where all information about processing personal data within the website is available. It is available here.

„Policy on the use of cookies“ is a document where all information about the use of cookies within the website is available. It is available here.

ONLINE STORE
4.1. The general business conditions determine the operation of the online store, the rights and obligations of the user and the online store, and regulate the business relationship between the online store and the customer. The customer is bound by the general conditions valid at the time of purchase (submission of the online order). When placing an order, the user is specifically reminded of the general business terms and conditions and confirms his familiarity with them by placing the order.

Confirmation of the general conditions upon placing an order through our online store constitutes a binding contract between you and the company. We urge you to read the general business conditions in detail before confirming the order. Disagreement with our general business conditions means you cannot use the services of our online store. It is also not possible to partially agree to the prevailing conditions. To make a purchase, you are obliged to accept the general conditions as they apply when making the purchase.

4.2. Using the online store

The company operates an online store following the general terms and conditions. The online store is always available to customers, and the company reserves the right to disable or terminate the online store without prior warning.

Due to the maintenance and updating of the online store, there is a possibility that the online store will be temporarily unavailable or that the execution of payments will be temporarily disabled. The company is not responsible for any damage that may occur to you during the online store’s maintenance and/or updating.

4.3. Purchasing in the online store

The purchase contract between the provider and the buyer is concluded when the buyer confirms the order (the buyer receives an email with the status „Order confirmed“). From this moment, all prices and other conditions of purchase are fixed and apply to both the provider and the buyer. The sales contract is stored electronically on the company’s server.

4.4. Purchase process:

Ordering in our online store is safe and easy.

You can make a purchase in the Izaeffect.sk store in five steps
– choose a product or products and add them to the cart,
– Review the shopping cart,
– enter your account and delivery information,
– Select the delivery and payment method, and
– Confirm the order.
We then deliver the selected goods to your address as soon as possible.

By scrolling to the CART, you will see a list of products that have been added to the cart. You can see the products in the cart and the total order amount (excluding the delivery price) by clicking the SHOW CART button. Enter the discount code in the COUPON CODE field and click ENTER COUPON. You move to the last step to complete the order by clicking on COMPLETE PURCHASE or TO CHECKOUT. First, you enter the payer’s information (name, surname, company name; if you want an invoice for a company, select the country, enter the street, postal code, city, telephone, and email address). Then you choose whether you want delivery to another address. If you don’t like it, the products will be delivered to the address on the invoice. You can enter your notes in the ORDER NOTES field. Under the tab YOUR ORDER, you can also choose the delivery and payment methods.

After submitting the order, the buyer receives a notification by email that the order has been accepted. It lists the products and quantities selected by the buyer. The buyer must notify the provider via email about a possible change to the order or cancellation.

After placing the order, you will receive a notification by email confirming receipt of the order in the queue. You usually receive an email notification within 5 minutes, but this time may be extended due to different settings of email clients. The administration of Iza Care d.o.o. is always available on the Izaeffect.bg website with comprehensive information on the status and contents of the order. The administration reviews the order and checks the availability of the ordered items.

PRICES, PAYMENT METHODS AND PROMOTIONS
5.1. Prices

All prices on the website are stated in EUR and include VAT. Prices are valid at the time of placing the order. The offer is valid until canceled.

WARNING: This online store is an online retail store for end consumers only (B2C). Therefore, we do not enable sales to legal entities (B2B) via the website and thus do not offer the possibility of issuing invoices to legal entities. The latter also means that subsequent corrections of issued invoices from a natural person to a legal person are impossible since the sales transaction is concluded exclusively with a natural person.

If you want to establish a B2B relationship with our company and buy larger quantities of products, please get in touch with our wholesale store at the email address info@iza.si.

5.2. Payment methods

The online store allows the following forms of payment:

Cash on delivery – the buyer pays the delivery person with cash or credit card when the latter delivers the ordered goods to the buyer’s address;

Payment by credit card;

Payment via PayPal.

You are informed that you are obliged to settle the costs of the order in full (including any expenses related to the transaction itself and delivery) by the selected payment method. You guarantee that you have the ability and right to perform credit card transactions or with any payment method you have chosen.

5.3. Security of purchase

The provider uses appropriate technological and organizational means to protect personal data, payment transfer, and storage. For these purposes, the provider uses an SSL certificate issued by an authorized organization. Credit card authorizations are carried out in real-time with immediate verification of data from banks. Card information is not stored on the provider’s server.

5.4. Promotions

The website also offers discounts and other campaigns that lower the prices of products (hereinafter referred to as promotions). Each advertisement is offered at a reduced price for a specific (limited) period, defined for each promotion separately. The reduced fee applies to purchases made during the promotion period.

Please note that specific promotions are limited to new users who have yet to purchase in the online store. In this case, this benefit does not apply to existing users. Any attempts to take advantage of such promotions will be blocked immediately, and email addresses used for abuse will be deleted without prior warning. As a rule, discounts and other promotions only add up if this is explicitly stated at the time of the individual promotion.

5.5. Cost and delivery of goods

The price does not include possible delivery costs. The delivery cost can be seen in the online store, where you can choose delivery. The company can offer two delivery methods: standard and express. The critical difference between these two delivery methods is that orders with express delivery are processed and packed as a priority. Before choosing a delivery method, please check the price indicated for each selection. Or we can only have standard shipping. This company decides based on the offers of delivery services. At the end of the order, you will see a price overview divided into purchase, delivery, and total costs.

DELIVERY
Our contractual partners for shipping shipments in Slovenia and abroad are Expedico, GLS, Packeta, and Pošta Slovenije. However, Iza Care d.o.o. reserves the right to choose another delivery service if it can fulfill the order more efficiently.

The ordered products will be delivered to the address you specified as the delivery address.

The expected delivery date is available to the customer when placing the order. The company reserves the right to extend the delivery period in case of increased demand or delivery service delays. Deliveries are primarily made in the morning. If you cannot pick up the shipment at the time of delivery, the delivery service tries to coordinate the method and place of delivery with the customer.

Suppose the delivery person needs to establish contact with the customer. In that case, the delivery attempt is repeated the next working day, or the package is delivered to the parcel machine. Some delivery services contact the customer before delivery, but this is optional. If all contacts and deliveries fail, the undelivered product package is returned to the sender.

For unsuccessfully delivered pre-paid orders, the purchase price will be refunded automatically within 8 (eight) working days after the warehouse registers the return of the package or when the company determines that the box was not successfully delivered.

SAFETY WARNINGS FOR USE OF ALL PRODUCTS
Using products from our online store may be associated with a certain risk to health and life. You acknowledge and expressly agree to understand that using such products involves such risk that you fully accept. By ordering and/or using these products, you agree to be aware of such risks, including illness, injury, disability, or death. You assume full responsibility for any consequences of ordering and/or using the products.

Before using each product, it is necessary to read the instructions for use.

Every product must be tested in a safe way before use. If you are unsure how to test the product, please do not use it; inform us about it or return it.

The company does not assume any responsibility for any damage, direct or indirect, that may arise from the use of products ordered through the website, regardless of whether it was the correct or incorrect use of the product by the customer or a third party. This exclusion applies to the fullest extent permitted by law.

In case of a compensation claim against the company, the company limits its liability for damage to three times the product’s sales value.

We strive for as detailed and correct descriptions of products and images as possible. Nevertheless, we cannot guarantee that all the product information and pictures are accurate. Certain products may be obtained from different suppliers, so there may be minor deviations in the packaging or appearance of the product. These deviations in no way affect the quality or functionality of the product.

RIGHT TO WITHDRAW FROM CONTRACT
The buyer who purchased the online store can withdraw from the contract. Withdrawal from the contract is possible within 14 days from the order’s delivery date, which is communicated to the company by the delivery service. The buyer does not need to give a reason for his decision. Withdrawal from the contract only applies to buyers who are natural persons who acquire or use goods and services for purposes outside of their professional or gainful activity.

You are considered to have submitted your withdrawal statement on time if you submit it within the deadline set for withdrawing from the contract. You can submit your resignation via a pre-prepared form or send it to us by email. The form is available on the „Withdrawal from contract“ tab at the bottom of the website. You can also submit a notice of withdrawal with an unequivocal statement from which it is clear that you are withdrawing from the contract. The consumer bears the burden of proof regarding the exercise of the right to withdraw from this article.

In the event of withdrawal from the contract, the buyer is entitled to a refund or an exchange, but not a credit!

After giving the withdrawal statement, you must return the goods within 14 days from the day you gave the withdrawal statement. You return the goods to our address: Iza Care d.o.o., Ljubljanska cesta 45b, 1241 Kamnik, Slovenia. You are considered to have returned the goods on time if you send them before the 14-day return period expires. You must return the products undamaged in the same quantity and in the original packaging or packaging that protects the product in the same way as the original packaging. In case of damage or excessive use of the product or the original packaging, the store reserves the right to assert a claim for reimbursement of the reduced value of the product. Return the products as a package, not a letter, and the package must be marked with the complaint code you received during the procedure. If you do not mark the parcel properly (the package is sent without a complaint code), the package can significantly extend the time it takes to resolve your complaint. In case of withdrawal from the contract, you only cover the costs of returning the goods, which we do not reimburse.

If you have already paid for the ordered goods, we will return all payments received, which you made due to the order, immediately, or at the latest, within eight working days from the shipment’s return to our address. The shipment is returned to our address when the warehouse registers it as a returned shipment. We reserve the right to withhold payment until the products subject to withdrawal are returned.

Payments received will be returned to you using the same means of payment that you used when making the purchase. Regarding cash on delivery, we will transfer the purchase price to the transactional account you entered in the form.

The exercise of the right of withdrawal is excluded for the following contracts:

on goods or services, the price of which depends on fluctuations in the markets, which the company has no influence on and which may occur during the withdrawal period from the contract;
about goods that are manufactured according to the exact instructions of the consumer and adapted to his personal needs;
on goods that are perishable or expire quickly;
on the provision of services, if the company fulfills the contract in full and the provision of the service began based on the consumer’s express prior consent and with the consent to lose the right to withdraw from the contract when the company fully fulfills it; (for example cash on delivery fee, express delivery, shipment insurance)
on the delivery of sealed goods that are not suitable for return due to health protection or hygiene reasons if the consumer has opened the seal after delivery;
on the delivery of goods which, due to their nature, are inseparably mixed with other items (for example, set/set, all products from the mystery box, both products from the 1+1 offer for free, which the customer receives as a gift)
Warning: If you choose to return a product from which it is not possible to withdraw from the purchase, outside the 14-day deadline for withdrawing from the purchase, outside the 14-day deadline for returning the item after notification of withdrawal from the purchase, or a product that was not purchased into our store, we will return such a product to you only upon payment of EUR 10, which represents the cost of processing an unjustified complaint. In case you find that your product is not working correctly or you have received an inadequate or damaged product, you have available:

Enforce the delivery guarantee,
Apply for a product complaint.
a.) Delivery Guarantee

If your product was damaged during transport or does not match your order, please notify us of the error within 48 hours of delivery. In doing so, via email, please send us a photo of the package (where the label is also visible) and of the received product, on which the location of damage is visible.

We will prioritize your request in the shortest possible time and arrange for a product replacement.

Late claims will be treated as product complaints.

b.) Product complaint due to material defect

If the product does not work correctly or does not work according to your expectations, write to us at info@izacare.com, and we will help you with the necessary explanations. In this way, you will avoid possible incorrect use of the product, damage to the product itself, and possible injuries to yourself or others.

If your product does not work, you can complain about it and claim an actual defect. See section vii for when a product has a genuine fault of these general conditions. You can only claim an actual defect if the defect already existed at the time of purchase but was discovered later.

If your product does not work due to a material defect, please report the defect to us as soon as you discover the fault, but by two months from the date of discovery of the defect. In doing so, you send us a photo or video of the non-working product via email, from which it can be unequivocally concluded that the product is not working. If necessary, we will ask you to return the product for inspection and identify a defect.

We will not be able to consider complaints for products that we find damaged due to incorrect or inappropriate use or behavior that is not necessary to determine the goods‘ nature, properties, and functioning. If you wish to take such a product back after rejecting the complaint, we will send it to you and charge the costs associated with the delivery of such a product.

The company is responsible for material defects on the product that become apparent within two years of the delivery of the goods. The company is obliged to respond to the complaint within three working days.

If you are claiming an actual error, you can request:

product exchange,
refund,
rectification of a defect in the goods or,
pro-rata refund.
You can find a summary of the process in the „Complaints and Complaints“ tab at the bottom of the website.

REAL ERROR
When the error is real:

if the thing does not have the properties necessary for its ordinary use or for traffic;
if the item does not have the properties required for the specific use for which the buyer is buying it but which the seller was aware of or should have been aware of;
if the seller has delivered a thing that does not correspond to the sample or model unless the sample or model has been shown only for notice.
You can find a summary of the procedure and a form for asserting a factual error in the „Complaints and Complaints“ tab at the bottom of the website.

The company bears responsibility for material defects in the goods that appear within three days of delivery, and the company is obliged to respond to complaints within three working days.

AVAILABILITY OF INFORMATION
The provider undertakes always to provide the customer with the following information:

company identity (company name and registered office, register number),
contact data that enable the user to communicate quickly and efficiently (email, answering machine),
essential characteristics of goods or services (including after-sales services and guarantees),
the final price of the good or service, including taxes, or the method of price calculation, if due to the nature of the good or service it cannot be calculated in advance,
product availability (every product or service offered on the website should be available within a reasonable time),
payment terms, terms of product delivery or service performance (method, place, and deadline of delivery),
information about any additional transport, delivery, or shipping costs or a warning that such expenses may be incurred if they cannot be calculated in advance,
time validity of the offer,
conditions, deadlines, and procedures in case of withdrawal from the contract; in addition, also about if and how much the costs of returning the goods are,
explanation of the complaint procedure, including all information about the contact person or customer service department,
familiarization with responsibility for factual errors,
the possibility and conditions of after-sales services and voluntary guarantees. When necessary, errors may occur during the preparation of the website, which we cannot influence and are not responsible for. In the event of a large price discrepancy or technical characteristics of the product, we will inform you about this when placing your order.

DATA ON ENTRY INTO THE REGISTER INDICATING REGISTER AND ENTRY NUMBER:
Name of the company: Iza Care d.o.o. company for production and trade

Headquarters: Vrhpolje pri Kamnik 157, 1240 Kamnik, Slovenia

Registration number: 9195823000

Tax number: SI83561838

Taxpayer: YES

Registration in the registration authority: 26.8.2022

OUT-OF-COURT RESOLUTION OF DISPUTES AND OTHER LEGAL REMEDIES
The company does its best to resolve any disputes amicably, but if this is not possible, the court in Ljubljana will be responsible for resolving these disputes.

DISPUTE RESOLUTION PLATFORM
Following legal norms, the company Iza Care d.o.o. does not recognize any provider of out-of-court resolution of consumer disputes as competent for resolving consumer disputes that the consumer can initiate following the Act on out-of-court resolution of consumer disputes.

The dispute resolution platform is available at http://ec.europa.eu/consumers/odr/.

More information about the dispute resolution platform is available on ec.europa.eu.

COMMUNICATION
The company will contact the user via means of remote communication only when this is necessary for the execution of the order. The company offers support to users at the email address info@izacare.com.

We may contact users for commercial purposes if the user consents to this or has already purchased in the online store, in which case the communication will be.

Clearly and unequivocally marked as advertising messages,
the sender will be visible,
and various campaigns, promotions, and other marketing techniques will be marked as such.
More information about communication is available in our privacy policy and cookie policy.

INTELLECTUAL PROPERTY
Data, image and text materials, and any other materials (e.g., video content, graphics, sketches, etc.) on the website are copyrighted works protected by copyright and/or intellectual property law.

By purchasing products or using the website, the user does not acquire any copyright, ownership, or intellectual property rights in the products and/or the website. The user may use the materials only for non-commercial purposes.

COPYRIGHT
The online store Izaeffect.sk is owned by Iza Care d.o.o., all rights reserved. The content on the website may contain material whose copyright may also be the property of third parties. Therefore, any transmission of information from websites is permitted only with the owner’s written approval. We reserve the right to change the terms and conditions without prior notice.

LIMITATION OF LIABILITY
Subject to the limitations of liability presented in these general conditions, the company further explains below.

If you decide to use the online store and/or the website, you agree that you have done so voluntarily and assumed any risk. The website and store are provided „as is“without any guarantee, direct or indirect. Any limitations of liability outlined in this section or elsewhere in these terms and conditions shall apply to the fullest extent permitted by law.

The company does not guarantee the operation of the online store and its functions nor that it will work without errors, viruses, or any virus-like harmful software. The company also does not ensure that the information published on the website is correct. The company does not guarantee any damage, including, but not limited to, direct, indirect, or consequential damage that may occur or originate from the use of the website.

If you decide to use the online store and make a payment through this store, you expressly agree that the use is at your own risk. You bear all the risks associated with making payments through the online store, including, but not limited to, failed payments on the site User, payment errors, and payment refund errors in the event of a complaint. This exclusion applies to the fullest extent permitted by law. The company bears no responsibility for any damage from using the website and/or the products available in the online store.

COMPLAINTS AND DISPUTES
The provider complies with applicable consumer protection legislation and makes every effort to fulfill its duty to provide an effective complaint-handling system. Users can submit complaints via email at info@izacare.com or by regular mail to the address: Iza Care d.o.o., Vrhpolje pri Kamnik 157, 1240 Kamnik, Slovenia. The appeal process is confidential. The company Iza care doo is aware that an essential feature of consumer disputes is the disproportion between the economic value of the claim and the time and costs required to resolve the dispute, which is also the main obstacle for the consumer not to initiate a dispute before the court. Therefore, Iza Care d.o.o. does its best to resolve any disputes amicably. Within five working days, the provider must confirm that it has received the complaint, notify the user,

FINAL PROVISIONS
Signed contract. The General Terms and Conditions, together with the completed order for services through the website and all sub-pages of this website, have the nature of a contract concluded between the customer and the company.

Independence of provisions. In the event that any of the provisions of these general terms and conditions is found to be (in whole or in part) illegal, void, or invalid in any other way, such provision shall be deemed to be deleted (in part or in whole), and the rest of the general terms and conditions shall remain in force.

Full business ability. The user guarantees that he can assume the rights and obligations arising from these general terms and conditions. You warrant that you do not need the consent or approval of any third party to perform your obligations under these general terms and conditions.

Acquaintance with the terms. You warrant that before accepting the terms and conditions, you have read them and are fully aware of these general terms and conditions, particularly the limitations of liability that are established.

Contract law. The law of the Republic of Slovenia applies to these general conditions. Courts in the Republic of Slovenia are competent for all disputes arising from these general terms and conditions.

Changes to Terms. You do not have the right to change or waive, in whole or in part, the validity of any of the provisions of these general terms and conditions. The company has the right to change these conditions at any time. Any changes will be posted on the website. You are deemed to agree to any changes by continuing to use the website. If you disagree with the changes, you have the right to withdraw.

The whole deal. These general conditions constitute the entire agreement valid between the contracting parties. These Terms superseded all prior agreements or negotiations, whether written or oral.

Language versions. These general conditions are drawn up in the Slovenian language. Any version of these general terms and conditions in another language is created to offer more accessible access to the general terms and conditions. You agree and fully understand that in the event of any disputes, the Slovenian version shall prevail.

Meaning of terms. The terms used in these Terms and Conditions have the meaning as defined at the top of these General Terms and Conditions.

Iza Care d.o.o., Vrhpolje pri Kamnik 157, 1240 Kamnik, Slovenia

Reg. authority: District Court in Ljubljana / Share capital: EUR 7,500 / IBAN SI56 0700 0000 3969 136 / Tax number: 83561838 / Registry number: 9195823000

Kamnik, 12/12/2022